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prim29141:Error: “Could not stop the Primavera Job Service (JSDB) service on Local Computer….”

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Solution ID: prim29141
Error: "Could not stop the Primavera Job Service (JSDB) service on Local Computer…."
Status: Reviewed
Version(s): 4.0, 4.1, 5.0



Problem: Error: “Could not stop the Primavera Job Service (JSDB) service on Local Computer.
The service did not return an error.  This could be an internal Windows error or an internal service error.
If the problem persists, contact your administrator.”

Cause: The PMDB (default) database is not available when attempting to stop Job Services.
Fix:

If using SQL Server:



  1. Login to the machine running SQL Server.
     

  2. Use either ‘SQL Server Service Manager’ or ‘SQL Server Enterprise Manager’ to confirm the server is ‘Running.’
    Without an active database service, the JSDB service can’t stop.
Fix:

If using Oracle:



  1. Login to the machine running Oracle Server.
     

  2. Check Windows Services to see if the Listener Service is running.
    Without a Listener Service, to check for client connections to PMDB (default), the JSDB service can’t stop.

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